How To

Create a Collage Canvas

Diamond Photo software includes easy-to-use tools to help you create a cool Collage Canvas. 

Click on the youtube link to watch a short video tutorial and find out how!

Use your GrabOne coupon

For steps on how to redeem your Grab One Coupon  Click Here

Upload photos into your account

To start uploading photos into your account, click on My Photos. Click on personalised products or prints. For personalised products click on "Upload Photos to New Album", enter a album name, then "+ Add more files".  For prints follow the steps provided.

.jpg and .jpeg files can be uploaded into your account. 

Did not receive your voucher code?

For steps on how to find your voucher code Click here

Add Images from our Photo Collections

You'll find the collections in the 'Add Photos' screen when designing your projects. You can browse through our image categories, or search using a keyword. For example, type "New Zealand scenery" into the search box to see some beautiful images of our amazing country! Once you've found that perfect image, click on it to add it to your Photo pool. 

Use the edit tools

An instructional video showing how to use the edit tools.

See more video tutorials

View our YouTube channel with more helpful video tutorials  Here

How long does my order take?

From the time you place your order online, most orders will be delivered in 5 working days, depending on where you live. Your order will take between 24-48 hours to produce, quality checked and packed ready for shipping (please allow 2 extra working days during peak trading months Oct - Dec). Shipping time is 1-3 business days.

What size photo do I need for a canvas?

For a table of the minimum resolution required to produce a reasonable quality canvas print  Click Here

Do I have to download software?

No. Our ordering software is all cloud based meaning you only require an internet connection to use our services. You can login to your account wherever you have a computer with an internet connection.

What colour profile should I use?

We suggest that you don't apply any special colour profile to your photos, just use the default from your camera, typically sRGB. Our processes utilise a variety of profiling suited to the printers and media being used. Please note that colour matching is not a service we provide.

Fix error messages

If you receive "Thumbnail converter is not supported in your browser" on any page, or Error #2046 or #2032 when uploading photos  Click Here

What are the minimum computer hardware requirements?

WINDOWS

Adobe Flash Player 11 or later. 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks. Microsoft® Windows® XP (32 bit), Windows Server® 2003 (32-bit), Windows Server 2008 (32 bit), Windows Vista® (32 bit), Windows 7 (32 bit and 64 bit), or Windows 8 (Classic and Modern). Internet Explorer 7.0 or later, Mozilla Firefox 4.0 or later, Google Chrome, Safari 5.0 or later, or Opera 11. 512MB of RAM (1GB of RAM recommended for netbooks); 128MB of graphics memory; 4GB of RAM recommended for photobook and calendar creation.

MACINTOSH

Adobe Flash Player 11 or later. Intel Core™ Duo 1.83GHz or faster processor. Mac OS X v10.6, v10.7, or v10.8. Safari 5.0 or later, Mozilla Firefox 4.0 or later, Google Chrome, or Opera 11. 512MB of RAM; 128MB of graphics memory; 4GB of RAM recommended for photobook and calendar creation.

How to hang your glass print

For steps on how to hang your glass print Click Here

How to install clock hands

For steps on how to install your clock hands  Click Here

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